01
Custom AI Agents
Autonomous agents for customer support, internal research, sales operations, and document review — built to fit your tools, your tone, and your guardrails.
AI that earns its place in your business.
We integrate practical AI — agents, computer vision, and workflow automation — into the systems you already run. Shipped onto warehouse conveyors, Bystronic + ASTES4 cutting-and-sorting cells, and Basler-driven inspection lines. No hype. No vendor lock-in.
01 / AI INTEGRATION
AI built around your business — not the other way around.
Most AI projects fail because they're built around the model. We start with your workflows, your data, and your real bottlenecks — then we deploy the right AI capability against the right problem.
02
LLM Integration
Claude, GPT, Gemini, and open-source models integrated directly into your CRMs, databases, SaaS platforms, and FileMaker environments via API.
03
Document Intelligence
Turn PDFs, contracts, invoices, and emails into structured, queryable, automatable data. Built for compliance-heavy industries — healthcare, legal, NDIS.
04
Retrieval-Augmented Generation
Your private knowledge base — policies, manuals, client history — accessible by natural language, with citations, audit trails, and access control.
05
AI Workflow Automation
Chain AI with n8n, Zapier, Make, and custom code to eliminate manual data entry, triage, classification, and reporting. Hours of work becomes minutes.
06
Sovereign & On-Prem Deployment
Australian-hosted, on-premise, or hybrid AI for regulated industries. Your data stays where you need it. Compliance-aligned from day one.
Why this matters
AI projects that ship value share one trait: they're integrated where work actually happens. Bolt-on chatbots get abandoned. Embedded AI — inside your CRM, your database, your daily workflow — compounds month over month.
Ready to ship AI that pays for itself?
Book an AI Integration Call →
PROVEN IN PRODUCTION
AI shipped into real industrial systems.
We don't just build chatbots. Our AI integration runs on factory floors, warehouse lines, and manufacturing cells — quietly doing the work, every shift.
CASE · 01
Warehouse Conveyor Systems
AI-orchestrated conveyor automation. Real-time decisioning across sortation, routing, and exception handling — integrated directly with existing warehouse management infrastructure for end-to-end visibility on the line.
CASE · 02 · LASER CUTTING + ROBOTIC SORTING
Bystronic Laser Cutter + ASTES4 Robotic Sorter
AI control layer for an integrated cutting-and-sorting cell. A Bystronic fiber laser cuts sheet metal parts upstream; an ASTES4 robotic gantry lifts them from the laser bed downstream. Our AI takes over the pallet decision — reading each part's dimensions and weight in real time, then routing it to the correct packing pallet. The cell runs lights-out, without manual sorting, replacing ASTES4's pre-programmed sort plans with dynamic, learned allocation.
CASE · 03 · COMPUTER VISION
Mattress Inspection & Dispatch — Basler SDK
Computer vision system built on the Basler camera SDK for a mattress manufacturer. AI classifies mattress type and dimensions on the production conveyor, auto-updates stock the instant each unit is packed, and captures dispatch pickup events — full end-to-end traceability with zero manual data entry.
Why this matters
Industrial AI is a different sport from office AI. Latency budgets are tight, downtime is expensive, and the system has to keep running when the network drops. We've delivered in that environment — and brought the discipline back to every other AI build we ship.
02 / SAAS DEVELOPMENT
SaaS platforms built to scale — and stay scalable.
Cloud-native, multi-tenant, API-first SaaS engineering. From first commit to enterprise scale — without the rebuilds.
01
Multi-Tenant Architecture
Secure tenant isolation, configurable permissions, and performance fairness — from your first 10 users to your next 10,000.
02
Subscription & Billing
Stripe, Paddle, and custom billing. Trials, tiers, usage-based pricing, proration, GST, and revenue reporting — handled correctly.
03
REST & GraphQL APIs
Versioned, documented, integration-ready APIs that form the backbone of every platform we ship.
04
DevOps & Auto-Scaling
CI/CD, infrastructure-as-code (Terraform, AWS, Azure), zero-downtime deploys, and elastic scaling baked in from day one.
Why this matters
Get the foundation right and you'll spend your time shipping features instead of fighting fires. We've architected SaaS for healthcare, professional services, and BI — and we know what separates platforms that scale from ones that don't.
Got a platform to build or scale?
Book a SaaS Discovery Call →
03 / CYBERSECURITY
Security is the foundation — not a feature.
Enterprise-grade cybersecurity frameworks that match how your business actually operates. Practical, layered, audit-ready.
01
Audits & Penetration Testing
Real exploitation testing across infrastructure, apps, and access controls. Prioritised remediation roadmap, no theatre.
02
Zero-Trust Architecture
Continuous verification, least-privilege access, and segmentation designed for hybrid work and cloud-first environments.
03
EDR & SIEM
Sophos and CrowdStrike endpoint protection wired into SIEM for correlated, actionable alerts — not dashboard noise.
04
ISO 27001 & SOC 2
Compliance with ISO 27001, SOC 2, and the Australian Privacy Act. Documentation and controls that satisfy enterprise procurement.
Why this matters
The average Australian data breach now exceeds $4M — and the damaging ones almost always exploit basic, preventable weaknesses. Proactive security isn't optional. It's the price of working with serious clients.
Want to know your real exposure?
Book a Security Assessment →
04 / FILEMAKER
FileMaker expertise — deep, proven, rare.
Decade-deep Claris FileMaker experience: custom builds, server administration, API integration, and AI-enhancement of existing environments.
01
Custom Application Development
Bespoke FileMaker apps for client management, job tracking, compliance, and operations — translating business logic into systems your team will actually use.
02
FileMaker Server 25
Server deployment, hardening, backup orchestration, and performance tuning on Windows Server and macOS environments.
03
API & AI Integration
FileMaker connected to Xero, Stripe, Salesforce, Microsoft 365, NDIS portals — and to Claude, GPT, and document-intelligence APIs for AI-powered workflows.
04
Legacy Migration
Modernise organically-grown FileMaker environments. Schema redesign, layout overhaul, performance fixes, full data integrity preserved.
Why this matters
FileMaker expertise at this depth is genuinely rare. Many know the basics; few architect enterprise-grade systems or layer modern AI on top. We do — which means fewer mistakes, faster delivery, and systems that stay maintainable as you grow.
Need a build, migration, or health check?
Book a FileMaker Consultation →
FREQUENTLY ASKED
Common questions.
What does AI integration actually mean for my business?
AI integration means embedding language models, agents, and intelligent automation into the systems you already run — your CRM, your database, your document workflows — so AI works inside your business rather than as a separate tool you have to context-switch into.
Do you work with businesses outside Melbourne?
Yes. We're Melbourne-based but deliver remotely across Australia, New Zealand, and the UAE. On-site engagement is available for Melbourne and Sydney clients.
Can you integrate AI with existing FileMaker or legacy systems?
Yes — FileMaker integration is a core specialty. We connect FileMaker environments to OpenAI, Anthropic, and self-hosted models via REST, enabling AI-driven summarisation, classification, and automation directly inside FileMaker workflows.
Will my data leave Australia?
Not unless you choose it to. We offer Australian-hosted, sovereign-cloud, and on-premise AI deployments for regulated industries — healthcare, NDIS, legal, financial services.
Do you work with manufacturing and industrial clients?
Yes. Our AI integration runs on warehouse conveyor systems, Bystronic laser cutting machines, ASTES4 robotic sorting cells, and manufacturing inspection lines using Basler camera SDK computer vision. We understand industrial latency, uptime constraints, and integration with legacy PLC and SCADA environments.
How quickly can you start?
Discovery calls within 48 hours. Scoped engagements typically begin within 2 weeks. Urgent security or AI integration work can often be accommodated sooner.
Let's build something useful.
Tell us what you're working on. We'll map the approach, scope honestly, and show you exactly how we'd ship it.
info@primusoftware.com.au